Privacy Policy
Last Updated: November 6, 2025
1. Introduction
At Clubby, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our nightlife and events platform.
By using Clubby, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email, phone number, date of birth, password
- Profile Information: Profile photo, preferences, bio, social media links
- Payment Information: Credit card details, billing address (processed securely by payment providers)
- Event Information: Check-ins, RSVPs, reviews, photos
- Communications: Messages to venues, customer support inquiries
2.2 Automatically Collected Information
- Usage Data: Pages viewed, features used, time spent on platform
- Device Information: IP address, browser type, device type, operating system
- Location Data: GPS location (with permission) for venue recommendations
- Cookies and Tracking: Session data, preferences, analytics
3. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process ticket purchases and payments
- Send event reminders and confirmations
- Personalize your experience and recommendations
- Enable fan clubs and community features
- Send marketing communications (with your consent)
- Prevent fraud and ensure platform security
- Comply with legal obligations
- Analyze usage patterns and improve features
4. How We Share Your Information
4.1 With Venues and Promoters
When you purchase tickets or join a fan club, we share your name, contact information, and attendance history with the relevant venue or promoter to facilitate your experience.
4.2 With Service Providers
We work with third-party service providers for payment processing, analytics, email delivery, and customer support. These providers have access to information only as needed to perform their functions.
4.3 With Other Users
Your profile information, reviews, and photos may be visible to other users depending on your privacy settings.
4.4 Legal Requirements
We may disclose information if required by law, court order, or to protect rights and safety.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure payment processing (PCI DSS compliant)
- Regular security audits and updates
- Access controls and authentication
- Monitoring for suspicious activity
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a portable format
- Object to Processing: Object to certain uses of your data
To exercise these rights, contact us at privacy@clubby.com
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings, but disabling them may affect platform functionality.
See our Cookie Policy for more details.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Clubby is intended for users 18 years and older. We do not knowingly collect information from minors. If we become aware of such collection, we will delete the information immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.
12. Contact Us
For questions or concerns about this Privacy Policy, please contact us:
- Email: privacy@clubby.com
- Mail: Clubby Privacy Team, [Address]